PV Service Specialist / Product Expert (m/f/d)


Midcosta GmbH.



Professional Field
Engineering and technical professions
Entry Date
Job site
Munich, Germany
Contract type
Permanent contract
Work type
Full time
Contact Information
Midcosta GmbH
Einsteinstraße 174
81677 München, Germany

Job description

We are looking for a Customer Service Specialist / Product Expert (m/f) to support our customers with technical problems and queries regarding our own solar solutions such as inverters, storage systems and wallboxes. Your tasks will include answering customer queries, recommending solutions and guiding product users in the use of the products. To be successful in this role, you should be a strong communicator.


· Answering customer queries promptly and accurately by phone, email or chat

· Recognizing customer needs and supporting customers in using certain functions

· Monitoring customer complaints on social media and assisting with problems

· Share feature requests and effective workarounds with team members

· Inform customers about new features and functions

· Follow up with customers to ensure their technical issues are resolved

· Gather customer feedback and share it with our product, sales and marketing teams

· Collaborate with other departments to ensure timely resolution of customer concerns


· At least 2 years of experience in the energy industry

· Excellent verbal and written communication skills

· Strong problem solving and decision making skills

· Ability to work in a fast-paced environment and handle multiple tasks simultaneously

· Confident with computer systems and software applications

· Strong attention to detail and accuracy

· You have a very good level of oral and written English

If you are a motivated individual with a passion for exceptional customer service, we would love to hear from you.
Job type: Full-time, partial home office possible

• Casual dress
• Company events
• Annual bonus
• Free parking
• Beautiful working environment
• Highly motivated team

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